This privacy policy sets out how Frank uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
How we use cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies are used minimally on this website for site usage analytics. You may delete and block all cookies from this site, but some parts of the site may not work as expected.
In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the website. For this purpose, we use Google Analytics.
"This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."
We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this and we will make it clear when we collect personal information and will explain what we intend to do with it.
For more information on enabling and disabling cookies please visit About Cookies.
| Cookie | Name | Purpose | More information |
|---|---|---|---|
|
Google Analytics |
_utma_utmb_utmc_utmz |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Click here for an overview of privacy at Google Click here for information on downloading a browser add-on to opt-out of Google Analytics |
|
concrete5 |
CONCRETE5 |
This cookie is used by the website's CMS (Content Management System) to track if the user is a public guest or is logged in to an account on the website. This cookie is not used for any other purpose. |
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|
Cookie notice |
cookieconsent_status |
Keep track of whether or not you have clicked "Got it!" on the notice about cookies on this website, so that it doesn't keep appearing when you load a page. |
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|
Google Translate |
googtrans |
Keep track of which language has been selected from the Google Translate tool. |
|
|
Colour contrast |
contrast-mode |
Keep track of which colour contrast mode has been selected from the Accessibility Tools. |
|
|
Text size |
saveFontSize |
Keep track of the text size that has been set from the Accessibility Tools. |
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Accessibility bar |
accessibility-controls |
Keep track of whether the accessibility bar is opened or closed. |
|
Embed cookies
We may use embeds from YouTube, Google Maps or Vimeo on our site to display content. That content uses the following third-party cookies. Where possible, we will use privacy-oriented settings to ensure as few cookies as possible require consent.
These additional cookies that remain, and the content from which they stem, will not display on the site unless you choose to ‘Accept additional cookies’.
| Cookie | Source | Purpose | Expiry |
|---|---|---|---|
| CONSENT | YouTube (.youtube-nocookie.com) | Google cookie tracking consent with analytics and/or ad integration. | 2 years |
| CONSENT | Google Maps (.google.com) | Google cookie tracking consent with analytics and/or ad integration. | 2 years |
| __cf_bm | Vimeo (.vimeo.com) | Vimeo ClouldFlare layer which filters out requests from bots. |
30 minutes |
Captcha cookies
We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms.
| Cookie | Source | Path | Purpose | Expiry |
|---|---|---|---|---|
| _GRECAPTCHA _grecaptcha |
Google (www.google.com) | /recaptcha | Provides risk analysis to Google spam protection. | 6 months |
Form data
We may collect the following information via any of the site's input forms:
- Your name
- Contact information including email address and telephone
- Message subject and the message sent
Your information is never passed on to any third parties. You have the right to request the removal of your information from our records, if you wish to do so please Contact us.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We are ISO27001 accredited and are compliant with the NHS Data Protection and Security Toolkit.
