Accessibility Statement

Partners within the Black Country Integrated Care System (ICS) are committed to making their websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver, as well as our Browsealoud embed)
  • translate the text on our website into different languages
  • read and understand website text which has been written in a way which is as simple as possible.

The accessibility tools are at the bottom of the homepage. AbilityNet has advice on making your device easier to use if you have a disability.

Non-accessible content

Whilst we are working to make all areas of our site accessible there are some areas that may not be. The content listed below is non-accessible for the following reason(s):

The content is not within the scope of the accessibility regulations.

If you need information in an alternative format such as accessible PDF, large print, easy read, audio recording or braille please contact our communications team by email at We’ll consider your request and get back to you in five working days.

If you cannot view the maps on our contact or events pages, please call us for directions.

Preparation of this accessibility statement

This statement was prepared on 20 September 2023.

The first statement was prepared on 1 July 2022 when the website first launched.

In May 2023 a self-assessment took place whereby 10% of webpage content was reviewed manually. Minor issues were fixed around use of headings and alternative text on images. An online audit tool called accessibility checker deemed the website was compliant following its automated scan.

On 16 August 2023, the cabinet office notified us of an accessibility monitoring report across five webpages and one document. The report detailed issues with:

  • keyboard functionality
  • when at 200% unable to view all content sufficiently
  • when at 400% issues with reflow to fit the webpage
  • colour contrast of buttons and tabs when they received focus
  • updates to the accessibility statement.

Each of these issues have been fixed and reported back to the cabinet office within the timescales provided. The document, a newsletter from 2022, is an old newsletter and not relevant to the website and has since been removed.

On 9 January 2024, the website was audited by our web developers against the WCAG 2.2 AA regulations. Developments were required around 2.4.11 Focus Not Obscured and 2.5.8 Target Size. By 30 January, these were fixed and the website was deemed to meet WCAG 2.2 AA regulations.

The statement was last reviewed on 30 January 2024. It will next be reviewed and updated on or before 20 September 2024.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team by email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).