Senior Receptionist - Prestbury Medical Practice
Prestbury Medical Practice
25 hours per week - Salary dependent on experience
The position is to work 25 hours per week (Monday to Friday) fixed hours between 8.00am and 6.30pm determined by the reception rota. In addition to this there may be a requirement to work on a rota basis on a Saturday morning 09.00 a.m. to 13.00 pm. These hours will be paid at an extended access rate per hour. You will be expected to cover for annual leave/sickness purposes and this could be at short notice. This is a busy role within our Practice and we are building on our commitment in delivering a high-quality service to our patients. The applicant should have proven experience of supervising/leading a team effectively, be an effective communicator and able to work both independently and within a team. The post is subject to a Disclosure Barring Service check.
Job Responsibilities:
• Rota
• Organise clinical rotas and co-ordinate leave requests
• Update appointments system for leave/duty changes
• Set up and maintain computerised appointment system for all services
• Arrange locum cover, where needed
• Complete staff rotas, including weekend cover
• Liaise with management team concerning staffing and organisation of work
• Attend Partners’ meetings as necessary.
Patient services
• Participate in the reception rota, including weekend cover
• Oversee the appointment system for the practice
• Administration of patient prescriptions (manually and computerised).
• Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice.
• Deal with telephone enquiries from patients and general public
• Manage phone system and issues
Staff
• Support staff induction, training, appraisals and ongoing review
• Monitor staff attendance and leave requests
• Ensure practice policies are followed and maintain administrative records
• Liaise with other members of the primary health care team, including external teams
• Ensure fire safety/alarm protocols are adhered to
• Ensure staff are appropriately trained, supervised and are aware of practice protocols, including care navigation and signposting patients to appropriate services
Administration
• Responsible for administration and maintenance of petty cash
• Administer patient cash payments for services provided
Information
• Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures
• Assist with production and upkeep of Practice Procedures documents
• Manage paperwork systems including post, internal and external
• Have a working knowledge of all software and hardware
Other duties:
• Any other duties commensurate with skills and responsibilities.
We are:
Prestbury Medical Practice is a professional and friendly training GP Practice looking after around 14,000 patients.
Benefits:
• NHS Pension
• Free Car Parking
• Provision of staff uniform
• 5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
• Training and development
