Patient Advisor
Depending on experience
Prestbury Medical Practice, Broadway, Wolverhampton, WV10 8EA
Hours of work: 25 hours per week - 12 month fixed term contract
Salary range: Depending on experience
We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area. The practice has recently relocated to a purpose built medical centre.
Benefits:
• NHS Pension• Free Car Parking
• Provide a staff uniform
• 5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
• Training and development for staff
https://www.prestburymedicalpractice.co.uk/
A fabulous opportunity has arisen in Prestbury Medical Practice for someone to join our team.
The position is for a Patient Advisor, 25 hours per week on a 12 months Fixed Term Contract, the working pattern will be Monday to Friday 5 days per week with a combination of starting at 7.45 a.m. and finishing at 6.30 p.m. and a Saturday morning 8.45 a.m. to 1.15 p.m. within the reception rota.
This is a busy role within our Practice and we are building on our commitment in delivering a high-quality service to our patients. The work requires accurate and precise processing skills, and someone who is hard working, able to work both independently and within a team.
Job Summary
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Job Responsibilities:
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Patient Advisor/Practice Manager, dependent on current and evolving NHS requirements, practice workload and staffing levels:
The post is subject to a Disclosure Barring Service check.
To apply: Please send your CV to Jane Tipper, HR Officer on jane.tipper@nhs.net or Natalie Bettles, Finance & HR Admin Assistant on natalie.bettles@nhs.net
Contact details for more information or an informal discussion: Jane Tipper, HR Officer on jane.tipper@nhs.net or Natalie Bettles, Finance & HR Admin Assistant on natalie.bettles@nhs.net
Closing date: 18 March 2025
