Patient Advisor
Negotiable depending on experience
Prestbury Medical Practice, Broadway, Wolverhampton, WV10 8EA
Hours of work: Monday-Friday, 25 hours per week on a 12 month fixed term contract
Salary range: Negotiable depending on experience
We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area.
Practice Values:
To demonstrate and provide evidence of the Practice Values, these are:
- Provide a professional service- Working together as one- Respect for each other
https://www.prestburymedicalpractice.co.uk/
What You'll Be Doing:
• Welcoming and assisting patients both in person and over the phone• On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism• Liaising with clinical staff to ensure a smooth patient journey• Care Navigation, offering guidance on services, referrals, and next steps in care
What We're Looking For:
• A confident communicator with strong interpersonal skills.• Be computer literate and ideally have experience of clinical systems.• Someone who thrives in a fast-paced environment and keeps their cool under pressure• A team player with great attention to detail and IT confidence• Previous experience in a healthcare and have experience in customer service within a General Practice environment.• It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.• There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.
What We Offer:
• A supportive and inclusive workplace culture• Ongoing training and career development opportunities• NHS Pension• Free Car Parking• Provide a staff uniform• 5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
Please apply on NHS Jobs (https://www.jobs.nhs.uk/candidate/jobadvert/A1181-25-0012), Indeed or a CV can be e-mailed to Natalie Bettles at natalie.bettles@nhs.net
Contact details for more information or an informal discussion: Natalie Bettles, Finance & HR Admin Assistant on natalie.bettles@nhs.net
Closing date: 4 July 2025
