Receptionist
£11.45
Hours per week: 30
Shift Pattern: As discussed in interview
Salary: £11.45
Area: Wolverhampton Health & Beyond – Bislton Urban Village Medical Centre and Ettinghsall Medical Centre
Job purpose/summary:
To provide an efficient and friendly service to the practice by answering calls in a professional manner and providing an effective service to patients attending their appointments or when accessing other facilities provided. Offering support and direction to patients in a courteous manner and making sure that communication between patients, members of the primary health care team and other secondary agencies is effective.
You will be expected to undertake a variety of administrative duties to assist in the smooth operation of the practice, including the provision of clerical support to clinical staff and other members of the practice team. You will need to ensure medical records are kept up to date and to provide general assistance to the practice team whilst projecting a positive and friendly image to patients and other visitors either face to face or via telephone.
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointmentsUsing your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive mannerExplain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completedMaintain telephone performance standardsSupport clinical team with management online triage requests.Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manuallyAction administrative responsibilities accurately and in a timely mannerInform patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for all paymentsComputer data entry / data allocation and collation; processing and recording information in accordance with practice proceduresProviding clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning· Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice ManagerAny other delegated duties appropriate to this post
Please send CVs to: Taran Mann – Tarandeep.mann@nhs.net Or apply via NHS Jobs: A3491-24-0033
Closing Date: 22/07/2024
