Our administrators support teams by providing business support to clinical and non-clinical staff. Our Administrators help to keep teams well-organised and help keep detailed records of patients and staff.

Examples of duties and responsibilities:

  • To provide secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs, Social Workers and other agencies, maintaining good communications between staff members of the Trust, GP Practices and outside representatives using own initiative and managing own workload.
  • Attend and take formal minutes at meetings.
  • Plan and organise activities and events including meetings and multi-disciplinary meetings with internal and external organisations.
  • Support the teams to produce document such as audits with drawings and diagrams using packages such as Microsoft, Excel, PowerPoint, and Publisher.
  • Booking patient appointments where necessary including home visits.
  • Distribution of incoming and outgoing mail.
  • Maintain accurate records of patient’s personal data.
  • Book patient’s transport when needed.
  • Ensure Medical Records returns are updated and returned.
  • Order stationery and supplies.
  • Help to provide cover for Team Secretaries or Team Assistants during annual leave or sickness and at other times as required.
  • Maintain accurate information on patient records systems.
  • Provide a responsive and professional office telephone service and where necessary operating a divert system and providing cross cover for colleagues.
  • Collate statistics to be submitted as appropriate.