The Trust serves a population of 5.6 million people covering an area of more than 5,000 square miles made up of Shropshire, Herefordshire, Worcestershire, Staffordshire, Warwickshire, Coventry, Birmingham and Black Country conurbation.
As the region’s emergency ambulance service, we respond to around 4,000 ‘999’ calls each day. To manage that level of demand, we employ approximately 7,000 staff and operate from 15 new fleet preparation hubs across the region. In addition, the Trust took over provision of the NHS 111 service in the West Midlands (except Staffordshire) in November 2019. The 111 service answers in excess of 20,000 calls every week.
We also provide non-emergency patient transport services across some parts of the region for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Our staff complete approximately 1,000,000 non-emergency patient journeys each year.
Please contact our Recruitment Team if you need any more information:
The Trust’s apprentice programme is open to anyone who is interested in starting a career in the NHS Ambulance Service.
Whilst working alongside our staff, apprentices are given the opportunity to develop a wide range of skills over a 12 month period. At the end of the year all of our apprentices have the opportunity to continue their career and apply for substantive posts available within the service.
In partnership with Performance Through People, WMAS offers successful candidates the opportunity to obtain an intermediate level apprenticeship in Health (Healthcare Support Service) qualification, whilst gaining first hand on the job experience.
If you are passionate about working within our multi-award winning & outstanding service and playing your part in ensuring that we continue to deliver excellent care to our communities within the West Midlands then we want to hear from you.
We’re looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference. When we’re recruiting apprentices, further information can be found on NHS Jobs - WMAS Jobs.
Current apprenticeships
| Level 4 Associate Ambulance Practitioner | Level 2 Customer Service |
| Level 2 Health, Healthcare Support Services | Level 3 Customer Service |
| Level 2 Business Administration | Level 3 Health, Healthcare Support Services |
| Level 3 Business and Administration | Level 3 Level 2 Motor Vehicle Services Maintenance |
| Level 4 Business and Professional Administration | Level 3 Support Services IT, Software, Web and Telecoms |
| Level 2 Motor Vehicle Services Maintenance | Level 7 Senior Leader Masters Degree |
| Level 3 Team Leader |
View our apprenticeship success stories.
Visions and values
The Trust’s Vision is clearly set out and is supported by four key strategic objectives. Our organisational values were agreed through consultation with staff and form the basis of all our work:
World Class Service
- Deliver a first class service which is responsive to individuals’ needs
- Recognise and celebrate good performance by our staff
- Strive to maintain a positive, safe, supportive and enjoyable work environment for all staff
- Use our resources carefully, making sure that we provide the most cost-effective high quality service
- Be trustworthy and consistently deliver on our promises
Patient Centred
- Provide the highest quality service and care for our patients and their relatives within the available resources
- Every member of staff will help to improve patient care, either directly or indirectly
- Listen and respond to carers and staff
- Learn from our successes and our mistakes and work to improve our service to patients at all times
- Encourage staff to use their experiences to help develop the Trust and the services it provides to patients
Dignity and Respect for All
- Show understanding of and respect for each other’s roles and the contribution each of us makes to the organisation
- Promote equality of opportunity and celebrate diversity
- Observe high standards of behaviour and conduct, making sure we are honest, open and genuine at all times, and are ready to stand up for what is right
- Listen to and take on board the views, ideas and suggestions of others
Skilled Workforce
- Recognise that our staff are our most valuable asset
- Recognise and encourage the contribution and personal development of individuals
- Ensure that we, through our good working practices retain and recruit staff of the highest quality
- Encourage and support all staff in their personal development and training to increase and maintain their high levels of competency, skills and professionalism to meet their full potential regardless of role
Teamwork
- Our Staff work closely with colleagues of all levels
- Our staff make their views known and have them taken seriously
- Promote teamwork and take a genuine interest in those whom we work with, offering support, guidance and encouragement when it is needed
- Inspire each other to work together to create better services for our patients
Effective Communication
- Open and honest in our communication with each other and with those outside the organisation
- There is a two way flow of communication throughout the organisation
- Plan our services and generate new ideas for service improvements in partnership with staff, patients and the community
- Respect confidential and personal information about patients, their relatives and colleagues
